General Information
- OCalls is a CRM and dialer software developed by Ravar Group.
- Designed for enhancing business communications and call automation.
- Provides integrated CRM functionalities for efficient customer management.
- Operates on a cloud-based platform ensuring reliable access.
- Usage of OCalls implies acceptance of these Terms.
- These Terms govern all aspects of service interaction.
Acceptance of the Terms
- By using OCalls, you agree to be bound by these Terms.
- Your access to the service constitutes your consent.
- If you disagree with any part, you must cease using the service.
- Continued use confirms acceptance of all updates.
- These Terms apply to all users regardless of location.
- Revisions automatically apply upon your continued use.
Personal Information And Privacy
- We collect personal data such as your name, email, phone number, and company details.
- Billing and subscription information is securely processed.
- Your data is used to provide and improve our services.
- We adhere to strict privacy practices as detailed in our Privacy Policy.
- Users must ensure the accuracy of the personal information provided.
- Your data is protected under applicable data protection laws.
Communications
- You consent to receive emails, SMS, and in-app notifications from OCalls.
- Important service updates and support messages are delivered through these channels.
- Promotional messages may be sent, with an option to opt out at any time.
- Your provided contact information is used solely for communication purposes.
- Communication with you is an integral part of our service agreement.
- You can manage your communication preferences in your account settings.
Complaints
- All complaints should be directed to our support team at support@ocalls.com.
- We aim to resolve issues in a timely and fair manner.
- Complaints are thoroughly investigated to ensure proper resolution.
- Your feedback helps improve the quality of our services.
- We maintain clear procedures for handling user complaints.
- Updates on complaint resolution may be communicated to you.
User Generated Content
- You are responsible for all content you create or share on OCalls.
- This includes messages, uploads, and call logs.
- Content must be lawful, accurate, and not infringe on third-party rights.
- Prohibited content includes spam, offensive material, and fraudulent information.
- We reserve the right to remove or modify content that violates our Terms.
- By posting content, you grant us a license to use, display, and distribute it as needed.
Third Party Websites and Information
- OCalls may include links to third-party websites for convenience.
- We do not control or endorse the content on third-party sites.
- Your use of external sites is governed by their respective terms and privacy policies.
- We are not liable for any loss or damage incurred from third-party interactions.
- Always review the privacy and security policies of any linked site.
- Third-party links are provided solely for your convenience.
Inactive Domain Accounts Policy
- Accounts that remain inactive for a prolonged period may be deactivated.
- Users will be notified prior to any deactivation actions.
- Deactivation helps maintain overall system efficiency and security.
- Data from inactive accounts may be removed or archived.
- Regular account activity is encouraged to avoid deactivation.
- Reactivation of a deactivated account may require verification procedures.
Data Ownership
- Users retain full ownership of their data stored in OCalls.
- OCalls processes your data solely for service provision and improvement.
- You have the right to request data export or deletion.
- Your data is stored securely and handled with strict confidentiality.
- Access to your data is limited to authorized personnel only.
- Data usage is governed by our Privacy Policy and applicable laws.
Trademark
- All trademarks, logos, and branding elements on OCalls are owned by Ravar Group.
- These marks are protected by intellectual property laws.
- Unauthorized use of our trademarks is strictly prohibited.
- Permission is required for any commercial use of our branding.
- Proper attribution must be provided if permitted to use.
- Violations may lead to legal action to protect our brand.
Software Ownership
- OCalls software is the exclusive property of Ravar Group.
- All source code, features, and functionalities are proprietary.
- Users are granted a limited, non-transferable license to use the software.
- Copying, modifying, or reverse-engineering is strictly forbidden.
- All rights not expressly granted remain reserved by Ravar Group.
- Unauthorized use may result in suspension and legal action.
Disclaimer of Warranties
- OCalls is provided on an “as is” and “as available” basis.
- We do not warrant uninterrupted, error-free service.
- No express or implied warranties are made regarding the service.
- The service may have limitations, errors, or delays.
- Use of OCalls is at your own risk and discretion.
- This disclaimer limits our liability to the maximum extent permitted by law.
Limitation of Liability
- Ravar Group is not liable for any direct, indirect, incidental, or consequential damages.
- Liability is limited to the amount paid for the service.
- We are not responsible for data loss or service interruptions.
- No punitive or exemplary damages shall be recovered.
- All claims are subject to the limitations specified in these Terms.
- This clause applies regardless of the legal theory invoked.
Indemnification
- You agree to indemnify and hold harmless Ravar Group from any claims arising from your use of OCalls.
- This includes costs, expenses, and legal fees incurred from your actions.
- Indemnification covers any violation of these Terms by you.
- You are responsible for any damage resulting from misuse or fraudulent activities.
- Failure to indemnify may result in termination of your account.
- You agree to cooperate in the defense of any claims brought against us.
Suspension and Termination
- We reserve the right to suspend or terminate accounts for violations of these Terms.
- Suspension or termination can occur without prior notice.
- Inactive or misused accounts may be terminated to protect our service.
- No refunds are provided for any unused portion of a subscription.
- Terminated accounts lose access to stored data and services.
- Reinstatement of terminated accounts is at our sole discretion.
Entire Agreement
- These Terms, along with our Privacy Policy, form the entire agreement between you and Ravar Group.
- No prior agreements or understandings are applicable.
- Any changes must be documented in writing and agreed upon by both parties.
- Use of OCalls confirms that you have read and accepted all terms.
- This agreement is binding and enforceable under applicable law.
- Disputes will be resolved according to these provisions.
Jurisdiction
- These Terms are governed by the laws of India.
- Any disputes will be resolved in the courts of Pimpri Pune, India.
- You consent to the jurisdiction of Indian courts for legal matters.
- All legal proceedings will follow the local regulations of India.
- International users are subject to these jurisdictional requirements.
- This clause ensures a consistent legal framework for enforcement.
End of Terms
- These Terms remain in effect until amended or terminated by Ravar Group.
- Your continued use of OCalls signifies acceptance of the current Terms.
- You are encouraged to review these Terms periodically for updates.
- All notifications regarding changes will be provided via email or on our platform.
- Any questions regarding these Terms can be directed to our support team.
- By using OCalls, you agree to be bound by the latest version of these Terms.
