Refund Policy

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Refund Policy

At Ocalls.com, we strive to provide reliable and high-quality communication services. Our refund policy is designed to be fair while maintaining transparency about our subscription-based services.


General Refund Policy

  • Payments made for subscriptions, premium features, or one-time purchases on Ocalls.com are generally non-refundable.
  • Refund eligibility is subject to the terms outlined in specific service agreements.
  • Refund requests must be made within the defined time frame mentioned in the respective service agreement.

Eligible Refund Scenarios

  • Service Unavailability If a major service outage occurs and Ocalls.com fails to provide the agreed service for a prolonged period.
  • Billing Errors If you were charged incorrectly or multiple times due to a technical issue.
  • Unauthorized Transactions If unauthorized payments were made from your account

Non-Refundable Cases

Refunds will not be provided under the following circumstances:

  • Change of Mind Requests based on personal preference or accidental purchases.
  • Misuse or Violation If the service has been used in violation of our Terms of Use or Privacy Policy.
  • Partial Usage If the service has been partially used during the billing period.
  • Promotional Offers Payments made for discounted or promotional services are non-refundable.

Refund Request Process

To request a refund, follow these steps :

  • Contact Ocalls.com Support Team through the Contact Us page
  • Provide the following details : 1.Registered Email ID, 2.Transaction ID / Payment Receipt, 3.Reason for Refund Request
  • Our team will review the request and respond within 5-7 business days.

Disputes & Escalation

  • If you disagree with a refund decision, you may escalate the issue by contacting our customer support team.
  • We aim to resolve disputes fairly and amicably.

Policy Updates

  • Ocalls.com reserves the right to modify this refund policy at any time. Changes will be updated on this page, and significant updates will be communicated via email.

Contact Us

For any questions or refund-related inquiries, please reach out to us at: