Privacy Policy

General Information

• OCalls is a CRM and dialer software developed by Ravar Group.
• We are dedicated to safeguarding your personal information.
• This Privacy Policy explains how we collect, use, store, and share your data.
• Your use of OCalls signifies your acceptance of these data practices.
• This policy applies to all users and transactions conducted via OCalls.
• We strive for transparency in our data management practices.

Information We Collect

• Personal Information: Includes your name, email address, phone number, company details, and billing information.
• Usage Data: We collect log details such as IP addresses, device types, browsers, and pages visited.
• Call Data: Includes call logs, durations, and recordings (if enabled).
• Cookies & Tracking: We use cookies to enhance your experience and analyze usage patterns.
• Metadata related to user interactions is collected to improve service performance.
• All collected data is used solely to enhance and secure our services.

How We Use Your Information

• To provide, maintain, and improve the OCalls services.
• To process transactions and manage subscription services.
• To send you notifications, updates, and customer support communications.
• To comply with legal obligations and safeguard against fraud.
• To analyze usage trends and optimize user experience.
• To tailor our service offerings and promotional efforts based on your preferences.

Data Sharing and Disclosure

• We do not sell or rent your personal data to third parties.
• Data may be shared with trusted third-party service providers for hosting, payment processing, and analytics.
• We disclose data only as required by law or to protect our rights.
• Any data sharing is done under strict confidentiality agreements.
• Third parties are vetted to ensure compliance with our privacy standards.
• Data is shared only for purposes directly related to service enhancement.

Data Security

• We employ encryption to secure data during transmission and storage.
• Access to your data is restricted to authorized personnel only.
• We perform regular audits and security reviews to maintain data integrity.
• Industry-standard measures, including firewalls and intrusion detection, protect your information.
• We continuously update our security protocols to address emerging threats.
• Despite our efforts, no system is completely impervious, so users should also take precautions.

Call Recording and Compliance

• OCalls allows call recording as part of its integrated CRM functionalities.
• Recording is optional and can be enabled by the user as needed.
• Users must obtain all necessary consents in accordance with local laws.
• Compliance with call recording regulations is the responsibility of the user.
• Recorded call data is stored securely along with other usage information.
• Misuse of the call recording feature may result in account suspension.

Your Rights and Choices

• You have the right to access and review your personal data.
• You can request corrections to inaccurate or incomplete information.
• You may ask for the deletion of your data, subject to legal constraints.
• You can opt out of receiving marketing communications at any time.
• Cookie preferences can be managed through your browser settings.
• For any data-related requests, please contact our support team.

Account Deactivation Policy

At this time, our platform does not support full account or data deletion due to business requirements and service continuity commitments. However, users may request that their account be deactivated, which will result in the following:

• You will no longer be able to access the platform.
• Your account will be marked as inactive.
• No further data will be processed or used.
• Communications and notifications from us will cease.
• Deactivation is reversible upon user request unless explicitly stated otherwise.

How to Request Deactivation

You can deactivate your account by emailing our support team with the subject line:
"Account Deactivation Request"
Send your request to: 📧 support@ocalls.com Please include the following in your message:

• Your full name
• Email address associated with your account
• Ocalls user name
• Our team will respond within 7 business days and confirm the deactivation of your account.

Data Retention

• We retain your data only as long as necessary to provide our services.
• Data retention periods comply with legal and regulatory requirements.
• Data is kept for purposes such as account management, dispute resolution, and service improvement.
• Unused or outdated data is archived or deleted securely.
• Retention policies may vary depending on the type of information.
• You may request information about our data retention practices at any time.

Third-Party Links

• OCalls may include links to third-party websites for your convenience.
• These sites have their own privacy policies and terms of use.
• We do not control the content or data practices of third-party sites.
• You are encouraged to review the privacy policies of any external site you visit.
• We are not liable for any loss or damage resulting from third-party interactions.
• Links are provided solely as a convenience and do not imply endorsement.

Changes to This Privacy Policy

• We may update this Privacy Policy periodically to reflect changes in our practices.
• All significant updates will be communicated via email or a prominent notice on our website.
• Users are encouraged to review the policy regularly to stay informed.
• Any changes take effect immediately upon posting, unless otherwise specified.
• The effective date of the policy is updated with each revision.
• Continued use of OCalls after changes indicates your acceptance of the updated policy.

Contact Us

• If you have any questions or concerns regarding this Privacy Policy, please contact us.
• Email: support@ocalls.com
• Our support team is available to address your privacy inquiries.
• We are committed to resolving any issues promptly and transparently.
• Your feedback helps us improve our privacy practices.
• Please reach out for further clarification on any aspect of our policy.