General Information
- OCalls is committed to preventing and prohibiting spam in all forms of communication.
- We enforce strict guidelines on unsolicited and bulk messaging.
- This policy ensures compliance with all applicable anti-spam laws and best practices.
- Use of OCalls implies acceptance of these anti-spam policies.
- We continuously review and update our policy to address new threats and regulatory changes.
- This policy applies to every user and all electronic communications generated via OCalls.
Definition of Spam
- Spam: Refers to unsolicited, bulk, or indiscriminate messages sent without prior consent.
- Includes unsolicited promotional emails that are sent in bulk.
- Encompasses unwanted SMS messages or automated phone calls.
- Covers mass messaging where the recipient has not opted in.
- Includes any form of automated or robotic messaging without proper authorization.
- Spam may also involve misleading subject lines and deceptive content.
Compliance with Anti-Spam Laws
- OCalls users must comply with all applicable anti-spam regulations.
- This includes the CAN-SPAM Act in the U.S. and similar laws in other regions.
- Users must also adhere to GDPR requirements for electronic communications in the EU.
- CASL in Canada and other regional laws must be followed as well.
- Non-compliance may result in suspension or termination of your account.
- Our internal audits and user reports help ensure adherence to these laws.
User Responsibilities
- Obtain explicit consent from recipients before sending any messages.
- Include an opt-out mechanism (unsubscribe link) in every communication.
- Ensure that all messages are relevant, clear, and not misleading.
- Avoid using purchased or rented contact lists for messaging.
- Respect the communication preferences of your recipients at all times.
- Regularly review your messaging practices to maintain compliance with legal standards.
Prohibited Activities
- Sending bulk messages without explicit recipient consent is prohibited.
- Using misleading subject lines or false information in messages is forbidden.
- Harvesting or scraping contact data for unsolicited messaging is not allowed.
- Continuing to send messages to users who have opted out is strictly disallowed.
- Any form of automated messaging without appropriate controls is prohibited.
- Engaging in spamming activities that disrupt or harm the service or recipients is not tolerated.
Monitoring and Enforcement
- OCalls actively monitors all messaging activities to detect spam.
- We employ both automated systems and manual reviews for enforcement.
- Violations of this policy may lead to immediate suspension or termination of your account.
- Repeated offenses will result in stricter enforcement actions.
- Spamming incidents may be reported to relevant legal authorities.
- Our enforcement actions aim to protect both our users and the integrity of our service.
Reporting Spam
- If you receive spam through OCalls, please report it immediately.
- Reports should be sent to our support team at support@ocalls.com.
- Provide detailed information to help us investigate the issue effectively.
- Your reports assist in preventing further spam and protecting other users.
- We handle all reports confidentially and take prompt action.
- User reporting is a crucial part of our spam prevention strategy.
Policy Updates
- OCalls reserves the right to update this Anti-Spam Policy at any time.
- Significant changes will be communicated via email or on our platform.
- Users are encouraged to review the policy periodically for updates.
- Updated policies will be posted with a revised effective date.
- Continued use of OCalls after updates constitutes acceptance of the new policy.
- We strive to keep our policies aligned with evolving legal requirements and best practices.
Contact Us
- For any inquiries or concerns regarding this Anti-Spam Policy, please contact us.
- You can reach us at support@ocalls.com.
- Our support team is available to address your questions and feedback.
- We value your input in improving our anti-spam measures.
- All communications regarding this policy will be handled promptly.
- Please feel free to reach out for further clarification or assistance.
